Chamber member Susan North, Mediator recently launched her new website, www.squabblefest.com.
After years of frustrating attempts to settle sibling squabbles… after discouraging dilemmas of dealing with divisive pre-school discussions… Susie learned some lessons.
Now she shares vocabulary to help even the youngest children with emotional literacy.
She also speaks to groups about how to parent and teach multiple children… and enjoy it too! Read More…
(…that might help you steer clear of a mediator’s office!)
➢ Use “I-Messages” to communicate strong feelings
➢ Practice “Active Listening” in order to help manage the strong feelings of others
➢ Avoid statements beginning with “You…” unless the content is 100% positive
➢ Really avoid statements beginning with “You always…” and “You never…” unless the content is 100% positive
➢ Apologize when you’re feeling remorseful
➢ When someone apologizes to you, choose a size that fits you:
(LARGE) forgive them and/or
(MEDIUM) accept the apology and/or
(SMALL) at least thank them
➢ Refrain from saying “I told you so”
Susan North, Mediator and Parent Educator
“I help people talk to each other”
www.northmediation.com
northmediates@gmail.com
323.661.0226
